This form is provided under Consumer Protection Law No. 6502 and the Distance Contracts Regulation of Türkiye to inform you before you place an order on lacinia.com.tr. Please read it and confirm it in the cart before completing your order. This form is an integral part of the Distance Sales Agreement.
1. Seller
- Company: NORM KOZMETİK PAZARLAMA SANAYİ VE TİCARET LİMİTED ŞİRKETİ
- Address: Mecidiye Mah. Selçuk Cad. Detay Blok No:85 İç Kapı No:1, 34930 Sultanbeyli / İstanbul
- MERSİS no: 0537054258100011 · Tax office / no: Sultanbeyli / 5370542581
- Phone: 0216 399 41 31 · 0216 399 41 34 · E-mail: info@lacinia.com.tr · KEP (registered e-mail): normkozmetik@hs01.kep.tr
Lacinia products are sold on this site directly by the Seller; no marketplace or other intermediary service provider takes part in the sale. Please use the address, phone number and e-mail above for questions, requests and complaints as well.
2. Products and price
The names, main characteristics, quantities and VAT-inclusive prices of the products ordered, the shipping cost and the total payable are shown on the cart page and in the order summary on the checkout page; the detailed characteristics of each product are on its product page. When the order is completed, the same details are included in the order confirmation e-mail.
Prices include VAT. Standard shipping within Türkiye costs TRY 99.90 and is free for orders whose product total after discounts is TRY 449.00 or more. Shipping outside Türkiye costs TRY 920.00; customs duties and similar charges of the destination country cannot be calculated in advance and may be collected from you on delivery. No charge is made beyond the total shown on the checkout page, and placing the order online costs you nothing extra. No deposit or guarantee is required.
3. Payment
Payment is made by credit or debit card on the secure payment page of iyzico Ödeme ve Elektronik Para Hizmetleri A.Ş.; your card details are not passed to the Seller and are not stored by the Seller. If instalments are available, they are shown on the payment page before you pay. You confirm your order by pressing the «Pay now» button on the checkout page; this confirmation creates an obligation to pay.
4. Delivery
Your order is shipped to the address you give on the checkout page. The estimated delivery time for standard shipping within Türkiye is 1–3 business days; in every case delivery takes place within 30 days of the order date at the latest. We ship to Türkiye and to the countries listed on the checkout page; we do not ship to countries that are not listed. If fulfilling the order becomes impossible, the Seller informs you within 3 days of learning this and refunds all payments, including delivery costs, within 14 days at the latest.
5. Right of withdrawal
- You may withdraw within 14 days of the day you receive the product, without giving any reason and without paying a penalty. You may also withdraw at any time between placing the order and delivery. If products are delivered separately, the period runs from delivery of the last product; for a product made up of several parts, from delivery of the last part.
- Send your notice of withdrawal within the period by e-mail to info@lacinia.com.tr, by KEP to normkozmetik@hs01.kep.tr, or in writing to the address above. No particular form is required; you may also use the withdrawal form annexed to the Regulation.
- Unless the Seller offers to collect the product itself, send it back within 14 days of your notice of withdrawal. The Seller has not designated a carrier for returns, so returns cost you no shipping fee. Return shipping details are e-mailed to you in reply to your notice.
- The Seller refunds the price of the product and the cost of delivering it to you within 14 days of the day you hand the product to a carrier for its return, in a way suited to the means of payment you used, without any charge to you and in a single payment. If you withdraw before delivery, this period starts when your notice reaches the Seller.
- You are not liable for changes or deterioration caused during the withdrawal period by using the product in line with its function and its instructions for use.
6. When the right of withdrawal does not apply
The right of withdrawal does not apply to cosmetic and personal care products whose protective seal — such as cellophane, tape, a seal or protective foil — has been opened after delivery and which are therefore unsuitable for return for health and hygiene reasons (Distance Contracts Regulation, Art. 15(1)(ç)). You keep the right of withdrawal for products whose protective seal has not been opened and for accessories that raise no hygiene concern.
This exception does not affect your statutory rights regarding defective products; the cost of returning a defective product is always borne by the Seller.
7. Personal data
Information on the personal data processed for your order is given in the KVKK Privacy Notice. Confirming this form does not mean that you agree to receive advertising or promotional messages.
8. Disputes
You may first send your complaint to the Seller. For disputes within the monetary limits set each year by the Ministry of Trade, you may apply to the consumer arbitration committee where you live or where the consumer transaction took place. For disputes above these limits, you may apply to the consumer court, provided that you first apply to a mediator before filing the case, as required by Article 73/A of Law No. 6502.
9. Confirmation and durable copy
By ticking the box in the cart you confirm that you have read this form and you accept the Distance Sales Agreement. When your order is completed, this form and the agreement are sent to you, together with the details of your order, in the order confirmation e-mail. The Seller keeps these records for three years.
Document version: 2026-10-19