Article 1 — Parties
Seller: NORM KOZMETİK PAZARLAMA SANAYİ VE TİCARET LİMİTED ŞİRKETİ · Address: Mecidiye Mah. Selçuk Cad. Detay Blok No:85 İç Kapı No:1, 34930 Sultanbeyli / İstanbul · MERSİS no: 0537054258100011 · Tax office / no: Sultanbeyli / 5370542581 · Phone: 0216 399 41 31 · 0216 399 41 34 · E-mail: info@lacinia.com.tr · KEP (registered e-mail): normkozmetik@hs01.kep.tr
Buyer: The consumer who places an order on lacinia.com.tr. The Buyer's name, delivery address, phone number and e-mail address are taken on the checkout page and linked to the order.
This agreement is concluded electronically on lacinia.com.tr (Lacinia), a website owned by the Seller.
Article 2 — Subject
This agreement covers the sale and delivery of the products ordered by the Buyer on lacinia.com.tr, whose characteristics and sale prices are shown below. The rights and obligations of the parties are governed by Consumer Protection Law No. 6502 and the Distance Contracts Regulation of Türkiye. The Preliminary Information Form is an integral part of this agreement.
Article 3 — Products, price and payment
The names, main characteristics, quantities and VAT-inclusive prices of the products ordered, the shipping cost and the total payable are shown on the cart page and in the order summary on the checkout page; the detailed characteristics of each product are on its product page. When the order is completed, the same details are included in the order confirmation e-mail.
Prices include VAT. Shipping is added to the total under the terms stated in the Preliminary Information Form. Payment is made by credit or debit card on the secure payment page of iyzico Ödeme ve Elektronik Para Hizmetleri A.Ş.; the Seller does not see or store card details. The invoice is issued electronically from the details given in the order.
Article 4 — Delivery
4.1. The products are shipped to the address the Buyer gives on the checkout page. The estimated delivery time for standard shipping within Türkiye is 1–3 business days; in every case delivery takes place within 30 days of the order date at the latest. If the products are not delivered within this period, the Buyer may terminate the agreement; the Seller then refunds everything it collected, including delivery costs, with statutory interest within 14 days of receiving the notice of termination.
4.2. If fulfilling the order becomes impossible, the Seller informs the Buyer within 3 days of learning this and refunds everything it collected, including delivery costs, within 14 days at the latest.
4.3. Handing the product to the carrier is not delivery to the Buyer. The Seller is liable for loss and damage until the product is delivered to the Buyer or to a person, other than the carrier, named by the Buyer.
Article 5 — Right of withdrawal
5.1. The Buyer may withdraw from the agreement within 14 days of receiving the product, without giving any reason and without paying a penalty. The Buyer may also withdraw at any time between the conclusion of the agreement and delivery. If products are delivered separately, the period runs from delivery of the last product; for a product made up of several parts, from delivery of the last part.
5.2. Notice of withdrawal is given within the period by e-mail to info@lacinia.com.tr, by KEP to normkozmetik@hs01.kep.tr, or in writing to the Seller's address. No particular form is required; the withdrawal form annexed to the Regulation may also be used.
5.3. Unless the Seller offers to collect the product itself, the Buyer sends it back within 14 days of the notice of withdrawal. The Seller has not designated a carrier for returns, so returns cost the Buyer no shipping fee. Return shipping details are e-mailed in reply to the notice of withdrawal.
5.4. The Seller refunds the price of the product and the cost of delivering it to the Buyer within 14 days of the day the product is handed to a carrier for its return, in a way suited to the means of payment the Buyer used, without any charge to the Buyer and in a single payment. If the Buyer withdraws before delivery, this period starts when the notice reaches the Seller.
5.5. The Buyer is not liable for changes or deterioration caused during the withdrawal period by using the product in line with its function and its instructions for use.
Article 6 — When the right of withdrawal does not apply
The right of withdrawal does not apply to cosmetic and personal care products whose protective seal — such as cellophane, tape, a seal or protective foil — has been opened after delivery and which are therefore unsuitable for return for health and hygiene reasons (Distance Contracts Regulation, Art. 15(1)(ç)). You keep the right of withdrawal for products whose protective seal has not been opened and for accessories that raise no hygiene concern.
Article 7 — Defective products
If a delivered product is defective, the Buyer may use the elective rights in Article 11 of Law No. 6502: withdrawal from the agreement, a price reduction in proportion to the defect, free repair, or, where possible, replacement with a non-defective one. The cost of returning a defective product is borne by the Seller. The exceptions to the right of withdrawal do not apply to defective products.
Article 8 — Personal data
The Buyer's personal data is processed as explained in the KVKK Privacy Notice. Accepting this agreement is not consent to receive advertising or promotional messages.
Article 9 — Disputes
For disputes within the monetary limits set each year by the Ministry of Trade, the Buyer may apply to the consumer arbitration committee where the Buyer lives or where the consumer transaction took place. Disputes above these limits fall to the consumer court, provided that the parties first apply to a mediator before the case is filed, as required by Article 73/A of Law No. 6502.
Article 10 — Entry into force and durable copy
The agreement is concluded when the Buyer, after confirming in the cart that the Preliminary Information Form has been read and accepting this agreement, confirms the order by pressing the «Pay now» button on the checkout page. The agreement and the Preliminary Information Form are sent to the Buyer, together with the order details, in the order confirmation e-mail. The Seller keeps the records relating to this agreement for three years.
Document version: 2026-10-19